Yes. Every Dear Rose London rose is 100% real. Each bloom undergoes a gentle, natural preservation process that maintains its softness, shape and radiant colour for years without the need for water or sunlight.

With proper care, our roses last 1-3 years, sometimes longer. We select only A-grade blooms, the highest quality available in the industry, to ensure exceptional longevity and beauty.

Very little. Simply keep your arrangement in a cool, dry environment, away from direct sunlight and humidity. No watering or trimming is needed.

Simply select your preferred arrangement, add it to your cart, and follow the steps at our secure checkout.

If you need any assistance or advice on choosing the perfect gift, we are happy to help at contact@dearroselondon.com.

We accept major debit and credit cards, as well as Apple Pay, Google Pay and PayPal.

Yes. We include a complimentary luxury blank card with every order, ready for you to write your own personal sentiment.

If you are sending the gift directly to the recipient, simply enter your message at checkout, and we will handwrite it on the card for you.

Yes – express delivery is available at checkout, subject to courier availability.

Your arrangement is secured in our custom-designed box, featuring a deep protective lid to safeguard the blooms. The box is then placed in a bespoke shipping carton, tailored to its exact dimensions to prevent any movement during transit.

All orders are carefully prepared and dispatched within 1–2 business days.

If your parcel is delayed, please email contact@dearroselondon.com and our team will gladly assist you.

In the rare event of damage, please contact us within 24 hours of delivery and include clear photos of the item and packaging. We will resolve the issue promptly.

Yes. Once your order has been dispatched, you will receive a tracking link via email.

Due to the delicate nature of our preserved roses, we do not accept returns. Every arrangement is made specially for you, so all sales are final once shipped. That said, we want you to love your roses! If your order arrives damaged or something isn't right, please email us at contact@dearroselondon.com within 24 hours, and we will do our best to find a solution.

If your order has not yet been dispatched, cancellation may be possible. Please contact us as soon as possible at contact@dearroselondon.com.